Thanks to the GDC 2019 we are getting a lot of information and face to face feedback directly from Valve such as the Official talk where the new library design and a few mor things were unveiled or this interview that Kotaku has made and the objective of this thread is to compile all the useful information possible, so let's start, shall we?
To make things clear, this is not a copy-past of the full interview, Kotaku made it and they should get the credit and the clicks.
As the article states, Valve has been pretty conservative in terms of communication, one of the concerns media and people have about the company when something happens, but there is an intention of changing things internally to improve this:
Tom Giardino addressed how unintuitive and infrequent were previous statements about Steam changes, blogs are not enough and they know it, how things are going to change? that's unknown but the thing is they know.
Of course things weren't going to stop on their communication with developers but also with the media and the people, putting the recent example of the infamous Rape Day debacle, a product that was dormant until thing blew up everywhere, this time Lombardi and Alden Kroll would speak with Kotaku in order to explain it and how Valve is committed to avoid this kind of debacles in the future.
Kroll also put some light on how Steam operates internally about the newcomers to the platform, automation isn't everything, a human team reviews the entering apps individually (I guess the amount of content makes this process slower than it could be) and not only that but there is also a team specialized on "Edgy content" that meets once a week which would explain why there are regular purges in groups.
The team still learns from mistakes and is always changing in order to improve but there's still plenty of room for that, Lines are always changing to adequate the system to whatever it comes and that makes things even slower.
The way Steam operates has lead into some non-wished behaviors from the community and while some have been addressed lately such as the review bombs some others still need to be fought (toxic behavior) an while the company makes efforts to keep the platform clean, as always, there's room for more improvements. Both Lombardi and Kroll said things about this matter.
And that's it people, here you have a complete summary of what the Valve people said on such interview, now I will put the link to the original interview (which is great) so you can read the interviewer comments, remember than this is just a summary so I totally encourage you to read the whole thing. Thank you so much for your attention and time, hopefully we will get more information in the future.
Valve's Rocky Road To Better Communication About Steam
To make things clear, this is not a copy-past of the full interview, Kotaku made it and they should get the credit and the clicks.
As the article states, Valve has been pretty conservative in terms of communication, one of the concerns media and people have about the company when something happens, but there is an intention of changing things internally to improve this:
-Doug Lombardi to Kotaku
Tom Giardino addressed how unintuitive and infrequent were previous statements about Steam changes, blogs are not enough and they know it, how things are going to change? that's unknown but the thing is they know.
-Tom Giardino to Kotaku
Of course things weren't going to stop on their communication with developers but also with the media and the people, putting the recent example of the infamous Rape Day debacle, a product that was dormant until thing blew up everywhere, this time Lombardi and Alden Kroll would speak with Kotaku in order to explain it and how Valve is committed to avoid this kind of debacles in the future.
-Doug Lombardi to Kotaku
Kroll also put some light on how Steam operates internally about the newcomers to the platform, automation isn't everything, a human team reviews the entering apps individually (I guess the amount of content makes this process slower than it could be) and not only that but there is also a team specialized on "Edgy content" that meets once a week which would explain why there are regular purges in groups.
-Alden Kroll to Kotaku
The team still learns from mistakes and is always changing in order to improve but there's still plenty of room for that, Lines are always changing to adequate the system to whatever it comes and that makes things even slower.
-Alden Kroll to Kotaku
The way Steam operates has lead into some non-wished behaviors from the community and while some have been addressed lately such as the review bombs some others still need to be fought (toxic behavior) an while the company makes efforts to keep the platform clean, as always, there's room for more improvements. Both Lombardi and Kroll said things about this matter.
-Doug Lombardi to Kotaku
-Alden Kroll to Kotaku
And that's it people, here you have a complete summary of what the Valve people said on such interview, now I will put the link to the original interview (which is great) so you can read the interviewer comments, remember than this is just a summary so I totally encourage you to read the whole thing. Thank you so much for your attention and time, hopefully we will get more information in the future.
Valve's Rocky Road To Better Communication About Steam
