I was wondering if anyone got angry at customer service or at a company for not doing their job? I don't mean like getting angry over fast food employees or groceries, I see stuff like that as overblown and unnecessary IMO, but things like waiting for an ISP to fix your internet connection or not getting a refund. My personal example is where I called an ISP customer service because my internet connection doesn't work. I tried to be as nice and patient as possible to the workers on the phone, because I know it's not really their fault, but when they promise for over 2 weeks that the internet will be usable, and I tell them it's not, they would say "we'll check on it, call us another time". I do that several times over these 2 weeks, hours of back and fourth of transferring my calls to a technician and then to the previous person got me frustrated. When I finally got angry at them and their manager, they somehow made my internet functional on the spot.
Same thing happened when I ordered something on Amazon, didn't like it, and wanted a refund. They told me to deliver it to one of their facilities. I did, checked the delivery tracking number and it's shown it has been delivered, but I did not get a refund as promised. They would say "it hasn't shown up yet", even though it shows that the courier delivered it and I double checked with them several times on the issue. It wasn't until I annoyed them for several days and then they went "okay, here's the refund".
I know it's really shitty of me to do this and I do feel bad afterwards, but sometimes it feels that the only way to get things working is when someone gets emotional. I don't generally do this unless it's necessary like having an internet connection because it allows me to do so many things (checking study resources, entertainment, connecting with friends and family, etc.) or refund for an expensive product. Shitty ass shareholders and CEOs don't have to deal with that and it makes me frustrated since companies like Amazon and ISPs don't need to improve because they keep getting money anyway.
Has anyone here done the same? Do you regret it and feel it wasn't worth it, or do you feel it was the only way to have a fast solution or a response? Sorry for my bad English if this was a bit rambly.
Same thing happened when I ordered something on Amazon, didn't like it, and wanted a refund. They told me to deliver it to one of their facilities. I did, checked the delivery tracking number and it's shown it has been delivered, but I did not get a refund as promised. They would say "it hasn't shown up yet", even though it shows that the courier delivered it and I double checked with them several times on the issue. It wasn't until I annoyed them for several days and then they went "okay, here's the refund".
I know it's really shitty of me to do this and I do feel bad afterwards, but sometimes it feels that the only way to get things working is when someone gets emotional. I don't generally do this unless it's necessary like having an internet connection because it allows me to do so many things (checking study resources, entertainment, connecting with friends and family, etc.) or refund for an expensive product. Shitty ass shareholders and CEOs don't have to deal with that and it makes me frustrated since companies like Amazon and ISPs don't need to improve because they keep getting money anyway.
Has anyone here done the same? Do you regret it and feel it wasn't worth it, or do you feel it was the only way to have a fast solution or a response? Sorry for my bad English if this was a bit rambly.