I am not denying that people can act like children online. I am saying that publishers do not make decisions based on the reactions of those people. Crunch, games releasing broken or unfinished, developers burning out, all of these happen because companies want to maximize profit. Everything else is an excuse meant to distract people from the real issue. The games industry has a history of avoiding accountability by blaming gamers for everything wrong with it.
I would completely agree with your regarding publishers. I think you know this to be sincere given the positions I've held along the years, especially regarding the EGS-related debacles.
I do still think that there's a tendency to absolve people of guilt for their behavior toward professionals and of having a toxic impact on the industry. I think we should avoid whitewashing this. It's also something of a case by case thing, we're past sweeping generalities there. I'm notably thinking of Star Citizen and CIG, which while not faultless, are trying their best to do what so many have been clamoring for : not releasing broken products, taking their time, innovating, finding new answers to new design questions, not crunching, this sort of thing. Meanwhile, the gaming public and media, to their shame, cannot have enough of trying to stir up, find and even make up drama where there's none to hate on the project and some individuals in the company. I kid you not, some of them have formed groups actively working against the project with the obsessiveness of narcissists and disturbed people. They have even tried to social engineer their way into the company and media outlets, even managing to get some articles and pieces made to their views.
There is this conception among the community that I find hard to completely disagree with that, since CIG does not rely on the media's marketing, nor do they buy ad space, they are fair game to them for clickbait articles, damn be facts, honesty or doing harm.
More generally, no matter the game, as soon as there's a whiff of controversy, there is this crowd of people that seems always ready to come out of the woodwork to get angry and turn any conversation space into a toxic cesspool of anger and misinformation. People are ridiculing alpha products and early access games for having
bugs, and from the perspective of a developer this is putting a pretty heavy chill on open communicating and educating the audience when this is who stands on the other side. It's a sentiment that I think is echoed across many studios - that people, even journalists, don't understand how game development works and what normal looks like, and how both varied and complex it is, and they don't even care to
listen.
Then of course publishers step in and muddy the waters even more, giving the impression that games are made in the few months between E3 and fall and promoting incredibly exploitative behaviors and misconceptions. Still, the problem I've tried to articulate is one that really bugs and bothers me and I feel it's not really touched on.