Spot on.I don't care about anything else because they don't care about anything else.
Wanting customers and the community to care about them and being indulgent in ways that go beyond a simple business relationship, only to revert to it whenever they want and suits their needs is not a healthy nor ethical mode of operation and is textbook exploitation and manipulation if it establishes itself as a pattern.
That goes even more when they have portrayed such care for the players as a core ethos of their studio and identity, which has been shown to be nothing more than KS-campaign lip service for a great many developers, poisoning the well for the others.