This is hilarious.
As you may have heard, Human Head decided to go for EGS exclusivity, and announced it by releasing a video and promoting things on social media, while not even bothering to send an email to those who pre-ordered the game months ago (in my case, it was last August) until many hours later, when people started complaining.
Not only they didn't make the link for refunds very clear on previous communications (there wasn't one that I could find on their email; I had to follow a link on youtube!), but now they are emailing their customers, trying to dissuade them from asking for a refund.
Here's the email I just received.
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We understand that pre-order supporters were promised a Steam key for their pre-order purchase. To that end, we are offering every person that has pre-ordered RUNE II before 05/22/19 an additional Steam key containing all pre-order incentives, to be delivered when we launch on Steam in Summer 2020. |
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In summary, all RUNE II pre-order purchasers will receive:
- An Epic Games store key (1) with all of their pre-order incentives. (Summer 2019)
- BONUS! An Epic Games store key (1) with the standard edition of RUNE II (Summer 2019)
- NEW BONUS! A Steam key (1) with all of pre-order incentives (Estimated: Summer 2020)
As Chris Rhinehart said in our Q&A video, we still firmly believe that Epic Games is the correct partner for us to align with. That said, we want to do right for the community that has supported Human Head Studios in the past 20 years. If you would still like a refund, you can submit that request up until 6/5/19 at: RUNE II Refund Form
Through your comments, tweets, Discord messages, and more, we’ve heard you loud and clear. We will constantly strive to improve the way that we communicate about these types of matters in the future.
Thank You,
The RUNE II Development Team |
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Clearly, the reaction to the news was overwhelmingly positive indeed.

Needless to say, I have asked for a refund, and I'm not changing my mind.