I do. I have two, actually.
I have a Backerkit email. They don't reply to anything. Never got one.
I can also send PMs to Ys Net on Kickstarter. They reply with generic replies, saying the same thing over and over:
«Thank you for contacting us. It may take 20 business days to 3 months from the time the refund request is made until the refund transaction is completed. We kindly ask for your patience while refunds are being processed.
Best Regards,
The Shenmue III Team»
So... yeah.![]()
Well... Good luck... I guess you're not the only one in this situation.
But between this and your problems with Piko KS, maybe you should reconsider backing for a while

its steam
You made me think of something. You know what I'm surprised to still read these days ? People comparing paid Egsclusivities and publishers choice to only put their game on Steam with no other stores delivering keys for their game.
AI The Somnium Files is in this situation for example. No way to buy it in another place than Steam. So out of nowhere, I see comments like this :
Oh, it's another Steam exclusivity then, and no one complaints about it ! See, it's the exact same situation so stop shitting on EGS ! It's only happenning because of Steam dominant position !
I must admit, I'm lost here and I can't even think about an answer to this kind of nonsense.